1. DELIVERY METHODS 

Scentia delivers to all provinces and cities within the territory of Vietnam through shipping providers operating in Vietnam.

2. DELIVERY TIME

Delivery time will be from 1–7 business days depending on the shipping distance.

In some objective circumstances, Scentia may experience delivery delays due to force majeure conditions such as bad weather, unfavorable traffic conditions, vehicle breakdowns during delivery or issues occurring during the dispatch process. For these cases, Scentia will notify Customers in advance via email/Zalo. While waiting to receive the order, if Customers have any questions regarding shipping information, please contact Scentia for assistance.

The delivery status will always be updated using the tracking number on the application/website of the shipping provider.

3. RESPONSIBILITY FOR GOODS

The shipping service company designated by Scentia will be responsible for the goods and risks such as loss or damage to the goods throughout the shipping process.

Customers are responsible for checking the goods upon receipt. If the goods are found to be damaged, scratched, broken, dented, or incorrect, please immediately notify Scentia’s Customer Service Department at Phone/Zalo: 0888 47 6862.

If the shipping service is designated and selected by the Customer, the Customer will be responsible for the goods and risks such as loss or damage to the goods throughout the shipping process from Scentia to the Customer. The Customer will be responsible for the shipping fees and related losses.

4. SHIPPING FEES WHEN ORDERING

Scentia offers free shipping for orders over 1,000,000 VND and within a 10 km radius from Scentia’s Showroom location. Orders that do not meet the above conditions will incur shipping fees based on the shipping provider.